mR

MICRORACK

info: payments, shipping, etc..

Order Processing

Once your payment is confirmed:

  • You will receive an order confirmation email
  • You will receive order status updates when they happen
  • You will receive shipping notification with tracking information when items ship
  • Order status is always available in your profile

Processing Timelines

  • Kickstarter Rewards: Shipped August 2025
  • Pre-Order Products: Shipped August - September 2025
  • In-Stock Products: Processed and shipped within 3–5 business days

Shipping

Important: Different product types have different shipping timelines and methods:

  • Kickstarter Reward: Any product delivered as a reward for backing our Kickstarter campaign
  • Pre-Order Product: Any item purchased on our marketplace marked with a "Pre-Order" badge, produced in batches and shipped individually—shipping August-September 2025
  • In-Stock Product: Any item purchased on our marketplace marked with an "In Stock" badge, shipped individually within 3–5 business days of order

Kickstarter Campaign Rewards (Batch 1)

Shipping method: For Kickstarter orders, we use a single shipping option with a flat rate of $30 worldwide. Delivery is handled by our global fulfillment partner who transfers packages to local courier services worldwide for last-mile delivery.

We will send out all orders right after production ends, and at current moment, given all factors, the shipping is planned through July and August 2025

Order real-time status is always available in profile, but be sure to check your email for status updates.

If you lost your activation link or didn't receive the confirmation email for any reason, please contact us at support@microrack.org or post your issue on our forum and we'll do our best to help you to resolve it.

If you have an existing Kickstarter order, all additional "pre-order" items you purchase from our market will be shipped in separate package from your Kickstarter reward.

Pre-Orders (Batch 2)

We begin shipping pre-ordered products once we've collected enough orders and completed Batch 2 production (August-September 2025).

Shipping for pre-orders is handled by our global fulfillment partner, who transfers packages to local courier services worldwide for last-mile delivery.

Important timing considerations: If you have both Kickstarter rewards and pre-order items, these will ship separately. Production timing depends on our manufacturer's capacity to expand the current ongoing production run.

Delivery scenarios:

  • Best case: Kickstarter Rewards and Pre-Orders delivered together or around the same time (still in separate packages)
  • Alternative scenario: Pre-Orders wait for Batch 2 production completion, and shipping separately after soon after Kickstarter rewards.

For any questions about pre-orders, please contact us at support@microrack.org.

In-Stock Products

In-Stock products are shipped individually within 3–5 business days of order via standard carriers once inventory is available.

Delivery Information

Important delivery details and policies:

  • Please ensure your shipping address is complete and accurate
  • Risk of loss: Risk of loss and damage in transit is borne by the shipping provider
  • Delivery timeframes: Kickstarter & Pre-Order products: 2-4 weeks from shipment; In-Stock products: varies by carrier & destination
  • We are not liable for customs delays, duties or taxes; these are the buyer's responsibility
  • We ship only to locations where Stripe accepts payments

Tracking Your Order

Once your order ships, you'll receive email notification with tracking number.

Real-time order status updates are available in your profile

Taxes and Duties

Tax information and customs responsibilities:

  • Kickstarter orders shipped to UK and EU: VAT is included in shipping price—no additional VAT or duties to pay on delivery
  • All other "Pre-Order" and "In Stock" orders: VAT is not included in prices; it is the buyer's responsibility to pay any applicable VAT or other taxes upon import
  • Import duties and customs fees: Buyers are responsible for any import taxes, duties or customs fees
  • Customs delays: We are not liable for customs delays, duties or taxes; these are the buyer's responsibility

Payments

We do not collect any payment information directly. All payments are processed securely through Stripe which is compliant with PCI DSS.

Payment Methods

Stripe offers the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • Apple Pay and Google Pay
  • Bank transfers and other local payment methods (varies by region)

Payment Processing

  • Payment capture: Payment is captured at the time of order placement
  • Failed payments: For failed or disputed payments, contact support@microrack.org
  • No other methods: All payments must be processed via Stripe; no other methods are accepted

Data Collection

We collect only your email, address, cookies (per our Privacy Policy) and payment data via Stripe. All personal data handling is described in our Privacy Policy.

Returns and Refunds

We want you to be completely satisfied with your purchase, so if you encounter any issues or defects we have a refund policy in place.

Cancellation Policies

  • Kickstarter Rewards: Cancellations only via Kickstarter; to cancel shipping/payment on our site, email support@microrack.org before refunding Kickstarter pledge
  • Pre-Order Products: Free cancellation up to 45 days after purchase; thereafter a 15% fee applies
  • In-Stock Products: Free cancellation any time before shipment

Defective Items

If an item arrives damaged or faulty:

  • Return at your expense for inspection
  • Upon our confirmation, we will either replace free of charge or issue a refund
  • No restocking fee for defective items

Refund Timelines

  • Unshipped orders: Processed within 5 business days of request
  • Shipped returns: Processed within 45 days of our receipt of the returned item
  • Refunds post-processing take additional time per payment method

Product Warranties

Important: Products are DIY modular synth building kits — therefore are not fully assembled devices. Items are sold "as-is" for educational and hobby use with no express warranties.

Contact & Support

If you have questions about your order, delivery, or payment:

For faster response please include your order number in all communications.

Business Information

MICRORACK Inc.- A Delaware corporation
1111 b South Governors Avenue, STE 20388
Dover, DE 19904, USA